FAQ

We specialize in premium gear for water sports enthusiasts, including:

• Canoes and kayaks (including Big Canoe Outfitting)
• Paddles (Canoe Paddles, Dragon Boat + OC)
• Apparel and accessories (Bottoms, Footwear, Headwear + Gloves)
• Safety gear (Helmets + Armour, Drysuits + Dry Tops)
• Specialized equipment (Electric Motors, Fishing gear, Carts)
• Maintenance products (Care + Repair)
• Hobie products and accessories

Absolutely! We cater to all skill levels from beginners to professionals. Our product descriptions indicate the recommended skill level, and our customer service team can help you find the perfect gear for your experience level and intended use.

Yes! We have a dedicated Gift Ideas section in our menu, perfect for surprising the water sports enthusiast in your life. We also offer gift receipts with all purchases.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are secure and encrypted for your protection.

Absolutely. We use industry-standard encryption to protect all your payment information. We never store sensitive payment details on our servers.

We process orders quickly to get you your gear as soon as possible. If you need to make changes, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

We ship worldwide with the exception of some Asian countries and remote areas. Our base is in Fort Myers, Florida, but we’re proud to serve an international community of water lovers.

We offer two shipping methods:

1. Standard Shipping ($12.95): Via DHL or FedEx, arriving in 10-15 business days after dispatch with detailed tracking
2. Free Shipping (for orders over $50): Via EMS, arriving in 15-25 business days after dispatch

Note: Large items like canoes and kayaks may have different shipping arrangements – please contact us for details.

After placing your order:

• Processing: 1-2 business days (excluding weekends and holidays)
• Shipping time:
  • Standard Shipping: 10-15 business days after dispatch
  • Free Shipping: 15-25 business days after dispatch

These are estimates and may vary depending on destination and customs processing.

For international orders, customs duties and taxes may apply depending on your country’s regulations. These fees are the responsibility of the customer and are not included in our shipping charges. For faster customs clearance, we recommend choosing our Standard Shipping option when ordering internationally.

Once your order ships, you’ll receive an email with tracking information. You can use this to:

• Monitor your package’s journey
• Get estimated delivery dates
• Plan to be available for delivery

If your gear doesn’t meet your expectations, you have 15 days from receipt to initiate a return. The item must be in its original condition with all tags and packaging. Please contact us at [email protected] to begin the return process.

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method for returns.

Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

Our friendly customer service team is happy to help with any questions. You can reach us at:

• Email: [email protected]
• Mailing Address: 2246 Village View Drive, Fort Myers, US 33901

We typically respond to emails within 24 hours on business days.

Absolutely! Our team consists of passionate paddlers who love helping others find the perfect gear. Feel free to contact us with details about your experience level, intended use, and any preferences you have – we’ll provide personalized recommendations.