Shipping Policy

At Paddle Sports Shop, we’re committed to getting you the paddling gear you need with service that matches the quality of our products. Whether you’re gearing up for your next adventure or need to make adjustments to your order, we’ve got you covered.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

International Shipping

We ship worldwide (excluding some Asian countries and remote areas). International customers are responsible for any customs fees or import taxes that may apply.

Returns & Exchanges

We stand behind our premium paddling gear just like we stand behind every stroke in the water. If your purchase doesn’t meet your expectations, our straightforward returns process will have you back on the water in no time.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

• Items must be unused and in their original condition with all tags attached
• Original packaging must be intact
• A copy of your order confirmation or receipt is required

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

• Care + Repair products (once opened)
• Drysuits + Dry Tops with removed tags
• Footwear that shows signs of wear
• Any personalized or custom-ordered items

How to Initiate a Return or Exchange

1. Contact Us: Email [email protected] with your return/exchange request within 15 days of receiving your order.
2. Wait for Approval: Our team will review your request and send return instructions within 1-2 business days.
3. Package Your Item: Securely pack the item in its original packaging with all accessories.
4. Ship It Back: Send the package to our address at 2246 Village View Drive, Fort Myers, US 33901 using a trackable shipping service.

Refund Process

Once we receive and inspect your return:

• Timing: Refunds are processed within 3-5 business days after we receive your return
• Method: Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchanges

• For exchanges of the same value: We’ll ship your replacement item as soon as we process your return
• For exchanges of higher value, you’ll be invoiced for the difference
• Exchange shipping is free for orders over $50 (via EMS)

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately with photos of the damage
• We’ll arrange for a replacement at no additional cost
• In some cases, we may issue a return shipping label

International Returns

For our global paddlers (excluding some Asian countries and remote areas):

• You are responsible for return shipping costs
• We recommend using a trackable shipping service
• Customs fees are non-refundable